Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Delfino Official Store(www.delfino.my). Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

All complete order is fulfilled on next working day (Monday – Friday except on Public Holidays).

Delivery is done by assigned Courier Service (third party).

Typical delivery will take 1-3 working days subject to the efficiency of Courier Service. Delays are expected during peak seasons.

Courier Service of choice (by priority),

J&T Express

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Delfino Official Store (www.delfino.my) ships to addresses within the Peninsular Malaysia.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Delfino Sdn. Bhd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Delfino Sdn. Bhd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the Malaysia.

Returns Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.